Privacy Policy

Introduction

Welcome to All Bout Flowers ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website allboutflowers.com.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• Browser type and version
• Operating system
• IP address
• Pages viewed and time spent on pages
• Referring website addresses
• Device identifiers

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier.

Types of cookies we use:

• Essential Cookies: Required for the website to function properly
• Affiliate Tracking Cookies: Used to track affiliate links and purchases (Amazon Associates)
• Analytics Cookies: Help us understand how visitors interact with our website

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Information You Give Us

Most of the site can be read without giving us anything at all. You only provide information when you choose to use one of these:

• The contact form. Your name, your email address and whatever you write in the message. We need the address to reply to you.
• Claiming or adding a florist listing. The email address you choose becomes the account for that listing, and we store the business details you enter: opening hours, delivery information, services, and anything else you fill in. That information is published on the listing, which is the point of providing it.
• Photographs you upload to a listing. See below.
• Your IP address is recorded alongside a claim. We keep it as an anti-abuse measure, so that a pattern of bogus claims can be recognized.
• Buying advertising. Your email address, your business name, the wording and web address you want on the banner, and which towns you have chosen. Your email address is the account for the subscription and is how you change or cancel it. We also record the date, the version of the terms you accepted and the IP address you accepted them from, which is what lets us answer a billing dispute.
• Asking to be told when a town is free. If you join the waiting list for a town we store your email address against that town so we can tell you when it becomes available, and nothing else. Every message includes a link to remove yourself, and stale entries are deleted. We never tell you, or anyone, who currently holds a town.

Payments

Payment is handled entirely by PayPal. We never see, receive or store your card details. What comes back to us from PayPal is the payer name and payer email on the account, a transaction reference, and the amount paid. We store those against the claim so we can match a payment to a listing, answer a query and handle a refund or chargeback if one arises.

Advertising is a recurring monthly payment, also taken through PayPal. We store the PayPal subscription reference, its status and the renewal date so we can show your banner, tell you when a payment has failed, and cancel when you ask us to. Again, no card details reach us. PayPal tells us when a subscription is paid, fails, or is cancelled, including when you cancel it inside PayPal rather than here.

Signing in to manage a listing

There are no passwords on this site. Signing in sends a one-time link to your email address. The link expires shortly after it is issued and works once. The tokens behind those links are stored hashed, so the contents of our database would not let anyone sign in as you.

Photographs you upload

Photographs uploaded to a listing are stored on our server, converted to a web format, and published on that listing. They are checked automatically before they appear, which involves sending the image to an automated content-review service. You can remove a photograph from your listing at any time while you have access to it.

How We Use Your Information

We use the information we collect in the following ways:

• To provide and maintain our website
• To improve and personalize your experience
• To understand how you use our website
• To track affiliate referrals and commissions
• To detect, prevent and address technical issues
• To comply with legal obligations

Third-Party Services

Amazon Associates Program

All Bout Flowers is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. When you click on Amazon product links on our site, Amazon may use cookies to track your activity for the purpose of earning us a commission on purchases.

PayPal

Payments for listing claims are processed by PayPal. When you pay, you are dealing with PayPal directly and your information is handled under their privacy policy. We receive only what is described under Payments above.

Google reCAPTCHA

The contact form and the listing sign-in form are protected by Google reCAPTCHA, which is what distinguishes a person from an automated script. Google collects information about your interaction with those forms for that purpose, under Google's own privacy policy and terms. Without it both forms would be used to send spam.

Analytics

Where website analytics are running, they are provided by Google Analytics and are described in full, with an opt-out switch, on our Cookie Policy and Settings page. A browser sending a Global Privacy Control signal is treated as opted out automatically and the analytics code is never loaded for it.

Third-Party Links

Our website contains links to third-party websites, including Amazon.com. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Data Retention

We retain automatically collected information (such as cookies and browsing data) for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Listings, claims and messages

• Claim records (payer details, transaction reference, amount) are kept while the listing is claimed, and afterwards for as long as we need them for accounting and for handling any dispute or chargeback.
• Business information and photographs you add are kept while the listing is published.
• Sign-in links expire shortly after they are issued and are useless once used.
• Contact form messages stay in our support mailbox so we have a record of the conversation.

If you want your listing information, your photographs or your account removed, ask us and we will deal with it. Note that removing your account does not by itself remove the underlying directory entry, which is built from public business data; tell us if you want that taken down too.

Your Privacy Rights

For Users in the European Economic Area (EEA)

If you are located in the EEA, you have certain rights under the General Data Protection Regulation (GDPR), including:

• The right to access your personal data
• The right to rectify inaccurate personal data
• The right to erase your personal data
• The right to restrict processing of your personal data
• The right to data portability
• The right to object to processing
• The right to withdraw consent

For California Residents

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information is collected
• The right to know whether personal information is sold or disclosed
• The right to say no to the sale of personal information
• The right to access your personal information
• The right to equal service and price

Do Not Track Signals

We do not currently respond to "Do Not Track" (DNT) signals from browsers. However, you can disable cookies through your browser settings.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.

Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Website: www.allboutflowers.com
• Email: Through our website contact information